Handling of Complaints

Clients who wish to submit a comment or complaint to Fossar can direct their complaint to the employee in question or to the compliance officer at regluvordur@fossar.is.

If the client does not consider Fossar’s response satisfactory, they can direct their complaint to the following entities:

1. The Complaints Committee on Transactions with Financial Undertakings
Further information can be found on the Committee’s website here.

2. Information and guidance services of the Financial Supervisory Authority at the Central Bank of Iceland
Further information can be found on the Financial Supervisory Authority’s website here.

3. The Icelandic Consumer Agency
Further information can be found on the Consumer Agency’s website here.

4. Legal Courts
Clients can seek restitution before the courts. Further information on the handling of complaints can be found in Fossar’s rules of procedure on the handling of complaints Rules of Procedure on the Handling of Complaints and Comments